Why Toker Supply?
We're fellow tokers, just like you, and we share the same love and passion for glass and smoking. We started this company to offer a fun, affordable, easy, and safe shopping experience for every customer!
What sets us apart:
- 420% satisfaction guarantee — if you're not happy, we'll make it right
- FREE standard shipping for orders over $125 from select collections, The lowest prices, and tons of discounts
- The original Rest In Piece Program — break your glass, get a discount on a new one
- Customer service replies within 24 hours, guaranteed
Shipping & Delivery
How much does shipping cost?
Quick fulfillment on all USA orders. Orders ship within 24-48 hours (Saturday and Sunday do not count as business days). Please allow 5-7 business days for delivery after your order is processed. We ship within the USA only and do not ship internationally at this time. Delivery dates can't be guaranteed due to weather or holidays.
Is shipping discreet?
Yes. Everything ships in plain, unmarked brown boxes, padded envelopes, or white USPS Priority boxes — no logos, no markings. The return address simply shows "T Supply"
Do you require a signature?
We reserve the right to require a signature at our discretion for security. We take fraud and underage orders seriously and report credit card fraud to the authorities. Underage customers should not order from this site.
How do I track my order?
Log in, go to "My Account" → "Order Status," and find your tracking info there. Or use our Track Your Order page with your email and order number.
When will my order ship?
All orders ship within 24-48 hours unless noted otherwise. Orders placed Friday–Sunday ship first thing Monday.
My order never arrived — what now?
Check your tracking first. If it's marked "Delivered" but hasn't shown up, contact your local post office with the tracking number.
Something's missing from my package.
Email support@tokersupply.com within 72 hours of product delivery. Note: items sometimes ship from separate warehouses, so your order may arrive in more than one package.
How are orders shipped?
Hand pipes via USPS First Class Mail. Larger items (water pipes, bubblers, etc.) via USPS Ground.
Where do you ship from?
Our warehouses in New York, Georgia, and New Jersey.
What if my order arrives broken?
Our packaging system prevents 99.99% of breakage, but mistakes happen rarely. If it happens to you: don't throw away the box or packing materials. Send us clear photos of the damage and packaging so we can file a claim. We'll send a brand-new replacement the same day at no cost to you.
Need to change your shipping address?
Email us ASAP at support@tokersupply.com — once shipped, it can't be changed.
Returns & Exchanges
How do I return something?
Items must be unused (no water, never touched product) and the return must be requested within 72 hours of product delivery.
- Email support@tokersupply.com
- Package it the way it arrived — fully bubble-wrapped glass. If it arrives back broken, a refund won't be issued until a USPS claim is filed and paid out.
Do you accept used returns?
No, ever. If it looks or smells used, it's discarded immediately with no refund. No exceptions.
I received the wrong item.
Don't use it — email us within 72 hours of product delivery with a photo of everything you received. We'll send a prepaid return label or let you keep it while sending the correct item. Used items can't be replaced.
What's your return policy?
Unused items can be returned if you contact us within 72 hours of product delivery. Preference-based returns carry a 25% restocking fee, and shipping in both directions is paid by the customer. Return shipping is on us if the issue was our mistake or damage.
Can I change my order after purchasing?
Yes, as long as it hasn't been packed yet. Email us immediately.
Wrong size or product — can I exchange it?
Of course! Email us and we'll walk you through sending it back and getting the right item.
How long do refunds take?
5–7 business days to appear, depending on your bank.
Payment
- Accepted cards: Visa, Discover, MasterCard, American Express
- PayPal: Not currently accepted
- Privacy: Your information is never shared. See our Privacy Policy.
- Billing: Discreetly shows as "T Supply" on your statement
- Sales tax: Only applies to orders shipped within New York
- Charges: Processed at the time of purchase
- Coupon codes: Enter at checkout in the "Enter Coupon Code Here" field
Products
Are the photos of the actual items?
Yes — all photos are of real inventory. Since products are handmade, minor variations in size, shape, or color may occur, though they won't affect function. If a piece changes significantly, we update the photos.
When do you restock?
As soon as we're running low. If something's been out of stock a while, let us know.
Do you price match?
Yes! Find it cheaper elsewhere and we'll beat it.
Why are your prices so low?
Low overhead as an online retailer, plus direct relationships with major glass companies — savings passed straight to you.
I broke my piece — can you help?
Yes! Check out our Rest In Piece Program for exclusive discounts on a replacement.
