We offer FREE shipping on ALL US orders. Average delivery time for free shipping is 3 business days, but depending on your location may take up to 6 business days. Faster shipping methods are available for purchase, as well as international shipping.
Here at TokerSupply, we understand your concerns about privacy and discretion. Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smoke ware on the package. Our shipping labels do not say TokerSupply, and we do everything we can to ensure our packages are discrete. Our packages are shipped to you in standard shipping boxes (Either a plain brown box or envelope) Nowhere on the outside of your package will you see the words "TokerSupply". The return address on the box will be only "T Supply".
We reserve the right to require a signature on any order at our discretion due to security concerns. If you are underage, DO NOT order with us. We take fraud and underage orders very seriously, and are obligated to report all credit card fraud to the authorities. DO NOT ORDER IF YOU ARE UNDERAGE. WE WILL FLAG YOUR ORDER.
Once your order has shipped you will receive an email with tracking information. We ship all orders using USPS. You can track your package by clicking the tracking number in the email or going to our Track Your Order Page
We package all orders with extreme care to prevent 99.9% of breakage during shipping. However, no one’s perfect, and mistakes may rarely occur. In the unlikely event your item arrives broken, DO NOT throw away the box or packing materials. We will need CLEAR photos of the broken items as well as the box in order to file a claim with the shipping provider (USPS). Depending on the extent of the damage, we may issue a return-shipping label, or simply tell you to toss the broken item in the trash. In either case, a brand new replacement item will be sent out to you.
First, check the tracking. If it’s still in transit, just wait until they deliver it. If it says “Delivered” and it hasn’t arrived, please contact your post office with the tracking number. If you purchased shipping insurance please contact our support team with your order number firstname.lastname@example.org
We accept returns on all unused products. If the product has been used, even just once, we cannot accept
a return. No exceptions. Items to be returned must be reported within 4
(four) days of delivery. All returns are applicable for a restocking
No matter what the reason is, sometimes you get something that you
don’t want. If you want to return an item that you received, there are a
couple things that you have to do first to help us out. We first need
an email with some pictures of the item you received, just so we can
verify that it is not broken and not used. From there we will get you a
prepaid return label, to make the return process as cheap and easy for
you as possible.
Returns will only be accepted if exchanged through our customer
service team, packages sent without our return label will not be
accepted or refunded.
Email email@example.com as soon as possible. Once your order has been packed, it cannot be modified. If your order has already been packaged for shipment there will be a 20% restocking fee for cancelling the order.
We do not accept Paypal due
to their restrictions on tobacco, glass pipes and functional glass art.
There are no exceptions to this, for Paypal has restrictions on all
smoking products and accessories.
We get asked a lot when we’ll get certain items back in stock. Those restock times vary from piece to piece. They will generally take about 2 - 3 weeks on any product. If you’d like to find out exactly the moment when items are restocked, you can head to our website. On the product page of the item you’re interested in there is a button that says “Email when back in stock.” Just click that and you’ll receive and notification the second that item returns to inventory.
We are constantly at work to restock all items, so simply sign up for a notification and let us do all the hard work! We’ll send you an email as soon as we get it back in stock.
When you go to checkout, you can apply your coupon code on the second page of the checkout process! On the first screen there will be the subtotal of your cart, and from there you can “proceed to purchase”. At the “proceed to purchase step” you should see two sides of the screen, the first page is the option to login to your Toker Supply account.
We highly recommend creating an account with us, as this makes it easier to track your order and use our website features.
The other side of the screen is an overview of your order. On this side of the screen, you will see an “Apply discount code” in green lettering. Here you will click on the green lettering, and proceed to enter and apply your discount code. You are only able to apply ONE discount per cart order. Please note that discounts CANNOT be applied retroactively, so after you finish the checkout process you will not be able to go back and apply a discount once you have paid for your purchase.
Toker Supply has been the #1 Trusted & favorite online smoke shop for years and we work tirelessly to ensure that we offer our customers the lowest possible prices. We are always price checking our competition (if they even have the glass we sell) and we ensure that we still have the best deal online!
Our price match policy is simple:
1. Toker Supply will beat any advertised price from any online retailer on our list of approved competitors. 2. The item must be the exact same model and color in order to qualify for a price match. 3. We reserve the right to verify a competitor’s advertised price and the availability of the item. 4. Competitors online items must be in stock at the time price match is requested. 5. Price match will be for total price of product plus any shipping fees. (We offer FREE Shipping, unlike most of our competitors)
We do not honor the following:
1. Free product where no qualifying purchase is required. 2. Clearance, closeout, going out of business, damaged product, used, open packages or liquidation sales. 3. Items that require a separate purchase to get the ad price. 4. Advertisements and websites with typographical pricing errors. 5. A Competitor's item which is offered as open box or refurbished.
Contact us at firstname.lastname@example.org to request a price match.
NOTE: We do not price match sites like Amazon, DHGate, Ebay only our approved competitors.
Didn’t find what you were looking for? Contact us.Contact
Our products are intended for Tobacco use or legal use only. Check with your individual state for legality. You must be 18+ years old & sometimes you are required to be 21+ years old to browse this website and purchase products.